Timing information
Standard duration (without weekends and public holidays):
Due to custom controls can take up to 10 days
Please note that we do not ship to Switzerland at the moment. Sometimes we may make an exception. Please contact us.
Please note that parcels in Switzerland will not be delivered on Sundays or holidays.
Shipping information:
When you provide us with complete and accurate delivery information, your gifts will be delivered promptly and you will be spared re-delivery charges. Please check your delivery address carefully. Incorrect or incomplete addresses will result in a 10,00 handling charge in addition to all charges accrued for re-shipping each item.
We cannot ship to P.O. Boxes.
Hospital deliveries
Please confirm the recipient is still in the hospital before scheduling delivery. When placing an order for delivery to a patient please make sure that you include as much information about the patient's location as possible. Such as Patient name, Hospital, Department (i.e Maternity), Room no., and the Hospitals complete address.
Shipping restrictions:
There are shipping restrictions for Switzerland. Only limited alcohol can be sent. We will substitute alcohol with other products that suit to the basket or theme.
Shipping insurance
All gifts are insured against loss and damage during shipping at no extra cost to you.
Your gift will ship from one of the following locations: Stuttgart/Germany or Vienna/Austria
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