Timing information
Standard duration (without weekends and public holidays):

24 hours

Island surcharge: € 13,60 for following islands:

18565 Fährinsel	25938 Wyk	25997 Hörnum	26548 Norderney
25849 Pellworm	25946 Nebel	25999 Kampen	26571 Juist
25859 Hooge	25980 Westerland	26465 Langeoog	26579 Baltrum
25863 Langeneß	25992 List	26474 Spiekeroog	26757 Borkum
25869 Gröde	25996 Wenningstedt	26486 Wangerooge	27498 Helgoland

Orders received by 12am (CET) can be shipped the same day. We utilize several different shipping methods, always trying to find the best solution for you. Exact day shipping is also available.

Please note, when shipping using express, the shipping companies take the actual dimensions of the box for their shipping rates, where as when shipping with standard, only the weight of the package is used. Because the volume weight of a gift basket may be greater than the actual weight, the cost of express shipping can also be greater.

Please note that parcels in Austria will not be delivered on Sundays or holidays.

Shipping information:
When you provide us with complete and accurate delivery information, your gifts will be delivered promptly and you will be spared re-delivery charges. Please check your delivery address carefully. Incorrect or incomplete addresses will result in a € 10,00 handling charge in addition to all charges accrued for re-shipping each item.

We cannot ship to P.O. Boxes.

Hospital deliveries
Please confirm the recipient is still in the hospital before scheduling delivery. When placing an order for delivery to a patient please make sure that you include as much information about the patient's location as possible. Such as Patient name, Hospital, Department (i.e Maternity), Room no., and the Hospitals complete address.

Shipping restrictions:
There are no shipping restrictions for Austria.

Shipping insurance
All gifts are insured against loss and damage during shipping at no extra cost to you.

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